1. Introduction
These Terms and Conditions govern the use of FixMyTyreNow services and website. By booking a service with us, you agree to be bound by these terms.
FixMyTyreNow provides mobile tyre repair, replacement, and roadside assistance services across London.
2. Services Provided
We offer mobile tyre services including but not limited to:
- Emergency tyre replacement
- Puncture repair
- Run-flat tyre services
- Mobile tyre fitting
- Wheel balancing
All services are delivered at the location provided by the customer at the time of booking.
3. Booking and Call-Out Fee
When a booking is made, a call-out (booking) fee is charged to secure the appointment and dispatch our mobile technician.
This booking fee covers:
- Reservation of your time slot
- Deployment of technician and vehicle
- Travel to your specified location
- Initial inspection and consultation
The booking fee is non-refundable under the conditions outlined below.
4. Service Process
Our service operates as follows:
- The customer provides location, vehicle, and service details at the time of booking
- Our technician arrives at the specified location with necessary tools and equipment
- An inspection is carried out and the total service cost is confirmed with the customer
- Work will only proceed after customer approval
- Upon completion, the remaining balance is collected
- An electronic invoice is issued to the customer
5. Non-Refundable Booking Fee
The booking fee is strictly non-refundable in the following situations:
- If the customer is not present at the agreed location at the scheduled time
- If the customer provides incorrect or incomplete location details
- If the customer refuses to proceed with the service after technician arrival
- If the customer declines to pay the remaining balance required to complete the service
- If access to the vehicle is not possible upon arrival
By confirming a booking, the customer acknowledges and agrees to these conditions.
6. Customer Responsibilities
The customer is responsible for:
- Providing accurate booking information
- Being present at the agreed time and location
- Ensuring safe and legal access to the vehicle
- Approving the service before work begins
- Paying the remaining balance upon completion
7. Pricing and Payments
All prices are communicated transparently before work begins.
- The booking fee is paid in advance
- The remaining balance is payable after service completion
- Payments may be processed via secure third-party providers
We reserve the right to adjust pricing if the actual service required differs from the initial booking description.
8. Cancellations and Rescheduling
Customers may request to reschedule their booking with reasonable notice.
However:
- Last-minute cancellations may result in loss of booking fee
- Repeated rescheduling may not be accepted
9. Limitation of Liability
FixMyTyreNow will not be held liable for:
- Delays caused by traffic, weather, or unforeseen circumstances
- Pre-existing damage to tyres or vehicles
- Issues arising from customer-provided incorrect information
Our liability is limited to the value of the service provided.
10. Safety and Compliance
We reserve the right to refuse or stop work if:
- The environment is unsafe
- The repair is not legally or technically permitted
- The tyre condition is beyond safe repair
In such cases, alternative solutions may be offered where possible.
11. Corporate and Subscription Services
For business clients using subscription-based services:
- Separate agreements and service terms may apply
- Priority response and scheduled maintenance may be included
- Billing may be handled on a monthly basis
12. Data Protection
All personal data is handled in accordance with our Privacy Policy and applicable UK data protection laws.
13. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Updates will be published on this page.
14. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
15. Contact Information
- Email: hello@fixmytyrenow.com
- Phone: [Insert Phone Number]