1. Introduction
FixMyTyreNow (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, book our services, or interact with us.
We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
2. Who We Are
FixMyTyreNow is a mobile tyre fitting and roadside assistance service operating across London.
For any privacy-related queries, you can contact us at:
- Email: hello@fixmytyrenow.com
- Phone: [Insert Phone Number]
3. What Data We Collect
Personal Identification Information
- Full name
- Email address
- Phone number
Service Information
- Vehicle details (make, model, tyre size if provided)
- Location (address or GPS location for service delivery)
- Booking details and service history
Payment Information
- Payment details processed via third-party providers (e.g. Revolut)
- We do not store full card details
Technical Data
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on our website
Marketing Preferences
- Your communication preferences
- Opt-in/opt-out choices
4. How We Collect Your Data
- When you fill out a booking form
- When you contact us via phone, email, or website
- When you make a payment
- When you subscribe to our services
- Through cookies and analytics tools
5. How We Use Your Data
Service Delivery
- To process bookings and provide mobile tyre services
- To dispatch technicians to your location
- To communicate updates about your service
Customer Support
- To respond to enquiries
- To resolve issues or complaints
Payments
- To process transactions securely via third-party providers
Business Operations
- To improve our services and website performance
- To analyse usage trends and customer behaviour
Marketing (Where Applicable)
- To send promotional offers or updates
- Only if you have opted in to receive marketing communications
6. Legal Basis for Processing
- Contractual necessity – to provide services you request
- Legitimate interests – to improve our services and operations
- Legal obligation – to comply with applicable laws
- Consent – for marketing communications
7. Sharing Your Data
We do not sell your personal data.
However, we may share your data with:
Service Providers
- Payment processors (e.g. Revolut)
- IT and hosting providers
- Booking and CRM systems
Business Partners
- Technicians or subcontractors fulfilling your service
Legal Authorities
- When required by law or to protect our rights
All third parties are required to respect the security of your personal data and treat it in accordance with the law.
8. Data Retention
We retain your personal data only for as long as necessary:
- To fulfil the purposes we collected it for
- To comply with legal, tax, or regulatory requirements
Typically:
- Booking and transaction data may be kept for up to 6 years
- Marketing data is kept until you withdraw consent
9. Your Data Protection Rights
Under UK GDPR, you have the following rights:
- Right to access your personal data
- Right to correct inaccurate data
- Right to request deletion of your data
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise any of these rights, please contact us via email.
10. Cookies Policy
Our website uses cookies to improve user experience and analyse website traffic.
Types of cookies we use:
- Essential cookies (required for website functionality)
- Analytics cookies (e.g. Google Analytics)
- Performance cookies
You can manage or disable cookies through your browser settings.
11. Data Security
We take appropriate security measures to protect your personal data, including:
- Secure servers and hosting
- SSL encryption
- Access control to sensitive data
However, no method of transmission over the internet is completely secure.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.
We recommend reviewing their policies before providing any personal data.
13. Corporate & Subscription Clients
For business clients using our subscription-based tyre services:
- We may process additional company and fleet-related data
- This includes vehicle records, service logs, and operational data
- Data is used strictly for service delivery, reporting, and account management
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and where appropriate, notified to you via email.
15. Contact Us
- Email: hello@fixmytyrenow.com
- Phone: [Insert Phone Number]
16. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):